Research and Design Thinking for Data Pipeline Team
Using the framework of story mapping, team members talk through how data would ideally process through the pipeline.
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As a Human-Centered Design Lead for a large agricultural client, I was embedded on data engineering and software development team that delivered a data pipeline to move data from farming machinery to the cloud so that it could be leveraged for business insights.
HCD Deliverables:
* Personas * Journey maps * Story maps * Design thinking workshops Outcomes: * Understanding of the problem from new angles Personas and journey maps informed by qualitative interviews helped stakeholders and end users across the enterprise understand each others' experiences and challenges with the existing system. * Increased stakeholder and employee engagement Design thinking activities re-energized developers, scientists, managers, and technical leaders around a problem that had been frustrating them for years. * Alignment around product vision Story mapping activities helped stakeholders and developers maintain alignment around the vision and delivery of the data pipeline. |
Research and Design for Geospatial Analysis and Reporting Application
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As a Human-Centered Design Lead, I was embedded on software development team for a large agricultural client that delivered an interactive geospatial application for data analysis and report creation.
HCD Deliverables:
* Heuristic evaluation * Usability test findings * Design guidance via low-fi prototypes Outcomes: * Users were able to complete critical tasks within a report creation and analysis tool with increased ease and confidence. |
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Research and Design Thinking for Care Management Application
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This project worked closely with client stakeholders at a large healthcare company to conduct user interviews, contextual inquiry, and facilitated design thinking workshops that culminated in design recommendations for an improved care management application that would provide authorization and care managers with an easier and more productive user experience.
HCD Deliverables:
* Users interview transcripts * Personas * Journey maps * Design thinking workshops Outcomes: * Understanding of the problem from new angles Through extensive interviewing we shared insights in personas and journey maps allowing leadership a holistic view of clinical and administrative staff experiences with the applications. * Increased leadership and employee empathy and engagement The workshop generated energy, excitement, and empathy between the clinical staff and IT leadership. |
Users discussing paper prototypes at a design thinking workshop.
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Research and Design Thinking for Inventory Management App for Nonprofit Seeking to Industry Change
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As a member of the winning team for the first XD Throwdown in July 2019, I worked closely with team members and staff at the nonprofit Refab to research and define a vision for a new inventory management system
HCD Team Deliverables:
* Personas * Journey maps * Story map * Lean workflows and wireframes Outcomes: * User research and design thinking helped the executive director clarify his vision for the product and think through how various staff members (personas) would interact with it and providing him with research and design to approach software developers with confidence. Short presentation of work completed, process, and recommendations shared at XD Throwdown October 2019. |